Introduction

At StudyCraft, your satisfaction is our priority. This Refund Policy outlines the conditions, procedures, and eligibility criteria for refunds to ensure a transparent and fair experience for our students, parents, and artists. Please read the details below to understand how the refund process works.

Eligibility Criteria

Product Condition
Products must be returned in their original condition, unused, and with all original packaging intact.

  • Books: Must be unread, with no dog-eared pages, writing, or spinal damage.

  • Stationery/Art Supplies: Pens, paints, markers, and glues must be sealed and unopened.

Time Frame
Refund requests must be submitted within 7 days from the date of purchase or delivery.

Proof of Purchase
A valid receipt or order number is required for all refund requests.

Valid Reasons for Refund
Refunds may be considered for:

  • Defective or damaged products (e.g., misprinted books, dried-up pens).

  • Incorrect items received.

  • Products not meeting expectations (subject to review and condition).

Exclusions
The following items are not eligible for refunds or returns:

  • Opened consumable items (e.g., used pens, opened paint tubes, unsealed clay).

  • Personalized items (e.g., notebooks with printed names, custom labels).

  • Reference materials or exam papers that have been photocopied or scanned.

Refund Process

1. Initiating a Request

  • Contact our customer support via email or phone within the 7-day period.

  • Provide your order number and reason for the request.

2. Evaluation

  • Our team will review your request based on policy criteria.

  • Additional details or photos may be required for assessment (e.g., photo of a damaged book cover).

3. Product Return

  • The product must be returned according to our return guidelines.

  • Refunds are processed only after the item is physically received, inspected, and approved by our team.

4. Approval and Notification

  • Once your return is approved, you will be notified via email or phone about the refund status.

5. Refund Method

  • Approved refunds will be issued via the original payment method.

  • Refunds may take up to 5-7 business days to reflect in your bank or payment account, depending on your provider.

6. Non-Refundable Requests

  • Requests that do not meet our criteria or involve non-refundable items will be declined, and you will be informed accordingly.

Refund Types

Full Refund

  • Issued when products fully meet the refund eligibility criteria (defective, damaged, or incorrect items).

  • Covers the total paid amount excluding shipping charges (unless the error was ours).

Partial Refund

  • Issued when products are returned with minor damages not caused by the shipping carrier, or missing original packaging parts.

  • The refund amount will be adjusted accordingly based on the condition.

Store Credit

  • As an alternative, customers may choose store credit for future purchases of stationery or books on our platform.

Legal Terms

Policy Acceptance
By purchasing from StudyCraft, you agree to this Refund Policy and its terms.

Changes to Policy
We reserve the right to update this policy at any time. Customers are encouraged to review it periodically.

Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from product use, including leakage of ink, damage to other property, or loss of academic work.

Dispute Resolution
Any disputes related to this policy will be governed by the laws of Telangana, India. Both parties will endeavor to resolve issues amicably before legal action.

Severability
If any part of this policy is deemed invalid or unenforceable, the remaining provisions will remain in effect.

Contact Us

If you have questions or need assistance, please contact us:

Phone: +919154779149
Email: info@studycraft.in